1. Information we collect
When you visit our website, place an order, or contact us, we may collect:
- Personal information you provide directly: name, email, shipping address, phone, and payment details (processed by our third-party payment processor).
- Order and transaction information related to products you purchase.
- Communications when you contact our support team.
- Automatically collected information such as IP address, browser type, device info, pages visited, and referring URLs (via cookies and analytics tools).
2. How we use your information
- To process and fulfill your orders
- To communicate with you about your order, shipping, and customer support
- To send promotional emails (only if you opt in)
- To improve our website, products, and customer experience
- To detect and prevent fraud, and comply with legal obligations
3. Cookies and tracking
We use cookies and similar technologies to remember preferences, analyze traffic, and personalize content. You can control cookies through your browser settings or our on-site consent banner.
4. Information sharing
We do not sell your personal information. We share data only with:
- Service providers who help operate our business (payment processors, shipping partners, email services, analytics)
- Legal authorities when required by law
- Successors in a merger, acquisition, or sale of the business
5. Data security
We use industry-standard security including SSL encryption, secure payment processing, and restricted access to personal data. No system is 100% secure, but we work hard to protect your information.
6. Your rights
You have the right to access, correct, or delete your personal information, opt out of marketing, and lodge a complaint with a data protection authority. Email privacy@getvitaherbs.com to exercise these rights.
7. Children's privacy
This website is intended for adults 18 or older. We do not knowingly collect information from anyone under 18.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision.
9. Contact us
Questions about this Privacy Policy? Email privacy@getvitaherbs.com or visit our contact page.